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If the items are not collected within this time, your order may be cancelled. After that time, you may then attend their office to pay for and collect your order. Alternatively, you may contact Lamont Books to arrange for your parcel to be delivered. Lamont Books commence dispatching orders as they are received, and as soon as stock becomes available. Delivery charges apply. If you do not, we may be unable to match your payment to your order. This may result in substantial delays. Orders are sent via Australia Post to your nominated address. If nobody is available to sign for the parcel a card will be left by Australia Post for the parcel to be collected from the post office. No claims may be made after this time. Items must be in new condition and proof of purchase is required. These items will distributed to students at school. Product Substitution If a stationery item is unavailable it may be substituted with an equivalent item of the same or greater value. This minimises postage charges as only one postage charge will be applied to the entire order. You will receive an email notifying you when your order has been dispatched, containing the tracking number of your order. In this case, a card will also be left for you to contact Lamont Books if no one is available to sign for the parcel. Collection from Lamont: If an item is unavailable on the collection date it will be placed on backorder and delivered to the student at school once it becomes available. They are closed on public holidays, and over the Christmas period. Electronic books, digital items, DVDs and calculators are firm sale. Backordered items will be sent out once available at additional charge. Please note uncollected orders are only held at the office for two weeks. No refunds or exchanges are available on these items. Oversized items cannot be delivered. Please check the Lamont website for current office hours and Christmas closure information.{/INSERTKEYS}{/PARAGRAPH} Lamont Books does not accept cheques. Delivery Information You can place orders for multiple students in one transaction provided the delivery address is the same. You will receive another email notifying you that a parcel has been sent. Backordered Items Home Delivery: If an item is unavailable it may be placed on backorder. {PARAGRAPH}{INSERTKEYS}Please note that if you attend their store during January you will not receive any items on the spot; orders will be delivered and normal delivery charges apply. If you are going to be away and there will be no one to receive the delivery, please provide the relevant dates that you will be away in the comments section when placing your order and Lamont will do their best to accommodate these requests.